Customer Testimonials
Wow! I’ve purchased several vehicle in my lifetime, but the customer service at this location was awesome! Our sales rep Mario was wonderful and upfront. I was in and out of the dealership in a few hours! I would definitely come back for another vehicle there.
A positive buying experience. Treated with respect, courtesy, and professionalism by the Bert Ogden Team, especially Juan Munoz and Jairo Trevino who worked hard to earn our business. Many thanks to all!
My son recently purchased his first new vehicle at Bert Ogden Mazda in Edinburg. After seeing how helpful, courteous, and professional Juan (sales rep) and staff was towards him, I decided on going back to the same location to purchase a vehicle. Although I’ve purchased several cars elsewhere, Bert Ogden Mazda in Edinburg is the only dealership where I felt comfortable walking in. Michael (sales rep) was extremely helpful. He was attentive and not at all pushy. Entire process was quick and easy. Finance department explained everything. Overall experience was great. I would highly recommend buying a vehicle at ...
Staff was very helpful and knowledgeable, I was out of there quick with my brand new CX-9 🥰
We had help by Juan, and he was amazing. He was very patient and not pushy at all. He made sure to get us the help we needed, and we were able to take our car home! 😊
Like my husband sez it was quick and painless! Better experience this time compared to the other dealership we had visited. Michael was sincere and to the point and didn’t have us waiting for hours. Thank you Bert Ogden Mazda
They’re very accommodating and our car salesman Hiro was very thorough in explaining the features of the car to us even though it was already late. We didn’t feel rushed.
Bert Ogden Mazda makes you feel at-home, welcome, respected as a person, not like just another sale. Rolando Garcia is very professional, courteous, mindful of your time and very knowledgeable about the product and the dealership. Makes you feel like they're going to be there continuing to offer very good service after the sale. Julian Pena, the finance manager, continues the obvious tradition of excellent, attentive, kind and professional service while dotting all of the I's and crossing the T's. Mariano Mora, sales manager was so good that i could not even remember his name (had to ...
Excellent customer service, Carlos made the process very easy to me. The finance department was very helpful, they explain everything in details and answer all your questions. I'm extremely happy with my new Mazda 3. THANK YOU!
Bought my 2022 Jeep Compass I experienced the best customer service from Aram and Mingo they made sure to answer and understand any questions I had about my purchase I would definitely recommend anyone to purchase their vehicles here thank you all
getting the exact car i was looking for was such a breeze. had it delivered in less than 3 weeks to my liking which is insane. customer service was amazing. also jairo’s communication skills are a1 that man deserves a xmas bonus.
Excellent & efficient service at Bert Ogden Mazda Edinburg! Special thanks to Marcos C. for the special delivery to my work place!
Mazda is an excellent product and the staff made the whole experience smooth and pleasant.
The salesman Carlos was patient and very informative relative to the car. I was offer a test drive. My questions were answer. The finance department was extremely helpful. Overall, the service was excellent.
First time car buyer here, Jairo made it easy to understand what I was buying & was really professional
Excellent service by our salesman Mario! Thank you for the great experience
Was a very pleasant experience and faster service then I thought it was going to take longer but it was fast and quick I would go again
Jairo, Mariano and Sid are a great team, they gave us all we needed. We are very pleased with the service and attention of Bert Ogden Mazda Edinburg. We will look forward for them in the near future.
Very excited to get my new Cx-5 super happy about my decision. Job Berronesz was very helpful. I highly recommend.
Amazed of how knowledgeable Jairo, the sales representative is on the vehicle that I was interested in. He explained the options I had and I made an educated decision. He offered drinks while waiting. Awesome customer service.
Friendly people, try's to do what they can to please their perspective buyers.
We were there yesterday, we needed a vehicle as soon as possible, and the first person who got out to help us in a VERY HOT DAY was Joe… he was very patient and he try to help us in everything he could and as quickly he could… it was so quickly that I still can’t believe I have a vehicle right now. Love my vehicle. We highly recommend this place and ask for Joe. Also thank you to Julian on the finance department he did explain everything in detail and he was very helpful… visit them I bet ...
First time buyer had a great experience. Took my car for appraisal they gave me an offer I just couldn’t say no to. Walked out with a brand new car. Would definitely recommend this dealership with anyone looking for a new ride. Ask for Mr. Gonzalez he will set you up 10/10.
Excellent customer service -- Carlos Venegas; great salesman! So helpful! We were very pleased with how fast everything was processed!
I really appreciated Jairo’s attention to detail and ease. He wasn’t pushy or rude, rather understanding and gentle. This was our first time buying a car and I have to say, these guys are phenomenal! So happy with our new car!!
Our experience was great ,great service as usual. We’ve been doing business with the Bert Ogden family for all of our vehicle purchases and their service has never disappointed us.Thanks for another great experience!
Best service I’ve ever had, Alex Gonzalez is the best associate there, ask for him
This was the first time I leased a car online. The experience was much better than playing games in a dealership office. The vehicle was delivered to my home where I could test drive and complete the paperwork in the comfort of my home.
It was a fast and pleasant experience. I wasn’t pressured to make a decision I wasn’t happy with and I came out without a headache, which is a first.
Really enjoyed buying a vehicle here!
Very attentive staff walked me through the new car purchase process with ease. The only reason for not providing a full 5-star rating is because of some minor misinformation provided.
Excellent service. Unfortunately I couldn't get a piece for my Mazda 5 2009 😔 L39C189E1C Transmission Control
Helpful salesmen
Great customer service!!! I was treated with so much respect and Austin (sales rep), the manager, and Éric (finance) did amazing finding solutions for me and making it an easy process🥳 will definitely recommend to anybody looking for trade-in or new purchase! Super happy with my vehicles❤️❤️
Honestly I have been with Mazda for the past 7 years. Today I walked in at 10 AM and I drove out by 1:00 PM with a brand new CX5. Not only were they fast and efficient, but extremely helpful and honest. I told them my issues and they resolved them! Being a female with my 7 year old daughter with me, they were very caring and gentleman like which made the experience very comfortable. Not only do I choose Mazda for being a great car, but I choose Mazda Edinburg for the great experience and great customer service!
No One Answer phone bad Customer s Service Salesman Chris Excellent service Thank you
Christian my sales person was great throughout the process. I’m very pleased with the service I got and did a great job in getting I to the vehicle I wanted.
This was our last stop for the day of car shopping and I guess the best one. Marcos was knowledgeable and very friendly. He helped making the process pretty simple and enjoyable. We know we will be returning for future purchases. T/Y VIVA WESLACO!!
My experience was superb! It was my first time going to Bert Ogden Mazda, and it was a really great experience. Jairo Treviño helped me, and he was very professional and personable. He was so knowledgeable and made everything so smooth! I was afraid of going to the dealership alone because of how intimidating car salesmen can be, but this was such a positive experience. I am so happy with my purchase and the way I was treated! I will definitely recommend Bert Ogden Mazda to anyone looking for a new vehicle!
I think I got a good offer on my trade-in . Mario was a good salesman . The only problems are that phones here are hardly answered and it is taking too long for the payoff on my trade-in . Two weeks later , my old vehicle has not been paid off and the bank is still billing me while the car hasn't been mine for 2 weeks . Other than that , the staff at Bert Ogden Mazda is great . I am very happy with my new 2021 car .
After having a horrible experience at other car agencies, I ended up here. Amazing customer service from the manager, Mariano & his team. Marcos, the car salesman made the magic happen. Julian Peña was very informative and helpful when signing paper work. Thank you all for your outstanding customer service!!
Great customer service! This is the second time in a year I purchase a car at Mazda and they always go above&beyond with small details. Thank you for a great experience Marcos!
I had a wonderful experience at Bert Ogden..Carlos in sales helped me with all my questions and always was very helpful in all the areas in how to operate my new jeep renegade. Thank you so much for all you did for me..Bert ogden family is the best!
Marcos is an amazing salesman who is very eager to help with a deal on your dream car. He made the entire process quick and easy. We were in and out in about about an hour and a half with our new vehicle. Marcos is highly recommended when you are looking for a good salesman.
Jairo Treviño.... muy amable y honesto se los recomiendo
Went to Bert Ogden was greeted my an awesome sales representative. He kept in touch with me throughout my whole process. He was detailed knowledgeable and courteous. Thank you Rudy for the experience. Now I'm happier with my 2018 LTZ Silverado.
They make you feel special, everytime I go there, they go the extra mile. Great place to buy or service your car.
They were so helpful and answered all questions. We love our new car and definitely will go in the future. We love it 😭
Great buying experience at Bert Ogden. Stephanie, Jairo, Rafael and their finance managers know how to treat their customers. Extremely happy with my vehicle. A+
(Translated by Google) Good service and beautiful cars (Original) Buen servicio y hermosos carros
I had the pleasure of dealing with a very helpful and knowledgeable sales consultant, Balde Silva. Had a great experience and was shown great respect. I look forward serviceing my vehicle with Bert Ogden and purchasing my next vehicle from Balde. Great experience!
Excellent vehicles in the showroom. All have been inspected and they stand behind their cars. I got a minivan for my wife and it has been the best. All their personnel are friendly and ready to satisfy any customer issues. Will definitely buy again from this dealership and recommend to my friends and Family. Luz P