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2 Reviews
5 out of 5 stars
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chrasm8 22 May 2017
Wife and I went in for used car purchase after searching many other dealers and being pressured to buy. Jacob our sales person was the best, not once pressuring us to buy, even offering us to continue searching until we felt comfortable. After negotiating our deal, we decided to purchase our vehic...le here. This is where the drama begins, the finance department. My negotiated $15,000 car would now cost me $29,800. Life insurance, disability insurance (both of which I have with my employer), service protection (which was touted as free oil changes), equipment protection, & gap insurance were tagged unto the vehicle price. The final price of all these additional charges, $7,500. When asked if I could have a copy of my paper work I was told that it would be mailed to me, conveniently after they have received the funds from my lending institution. When I did receive the paperwork I tried calling the finance department to inquiry on all of these additional charges. Good luck getting someone to answer the company phone 956-631-6666. Whenever I did reach someone I was told that they would have someone call me back. Thank God, after reviewing all the insurance papers it looks as though I may be able to recover all of these cost & all I will be out is time spent, and about 6 months higher interest rates until I can refinance the new lower price of the vehicle. Overall, my salesperson Jacob, I highly recommend, it is the finance department I'd avoid. Show more
4 rate
DealerRater
cramos242000 22 May 2017
Great Improvement from the past. Friendly associate, that made me feel at home. Fast service. THANK YOU!! I will be back to visit for all my service needs.
4 rate
DealerRater
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